CLIENT SATISFACTION: THE TRUE MEASURE OF SUCCESS

MSW Consultants recognizes that the ability to effectively meet the varied needs of each client will determine the final measure of success. In every effort, we seek to enhance the typical client/consultant relationship by partnering with each client to create a productive team. From California to New York to the U.S. Virgin Islands, this philosophy has fared well and met the test of time.

“In a time of financial shortfalls and increasingly limited local disposal capacity, John Culbertson provided us with an excellent overview of long term waste disposal options and performed the detailed analysis needed to create a system benefit charge that will place Frederick County’s solid waste system on firm financial footing. Equally important, John helped us present the results of the analysis to the County Commissioners in a clear and concise manner.”

- Robin Davidov, Executive Director, Northeast Maryland Waste Disposal Authority

“MSW Consultants has been working with Liberty County, Georgia since 2002 and has helped us overhaul and optimize our solid waste management system policies and strategies. With their guidance, the County has achieved haul and disposal savings of 61% via a competitive re-procurement and has implemented an annual residential solid waste assessment to equitably fund County-provided residential collection, disposal, recycling and beautification services. We have also established defensible and competitive tip fees and commercial collection fees; waste flow through the County transfer station has increased by 43 percent to shore up County revenues. As a result of MSW Consultants professional expertise and their ability to deal effectively with the general public and elected officials, Liberty County’s solid waste financial performance has gone from an annual deficit of over $600,000 to a net annual surplus, placing the County on firm footing to plan and implement future program improvements to better serve our customers."

- David C. Sapp, Director, Liberty County (Georgia) Solid Waste Authority

“KravcoSimon operates 12 malls across the northeast, providing numerous property management services to thousands of retail stores, theatres and restaurants that have vastly different waste and recycling generation patterns. To effectively meet the needs of our tenants, a comprehensive system was needed to estimate the cost of disposal and recycling services used by each category of tenant. With his extensive waste management industry expertise, Walt Davenport developed a methodology and implemented a system that has enabled us to equitably charge tenants across our twelve-mall portfolio. Walt clearly possesses the operational and financial know-how to solve out-of-the-ordinary waste management needs such as ours.”

- Deb Tageson, Manager Retail Operations Manager, King of Prussia Mall (PA)